On This Episode
When community banks look at their customer bases closely, it’s amazing where insights can lead. ZSuite Technologies, which was born out of a $2 billion asset community bank based in the Greater Boston area, started by addressing the pain that property managers felt in the collection of rent. And as these in-house tools were proven, new opportunities emerged around escrow management.
Nathan Baumeister, now CEO of the spun out ZSuite, shares how the company grew from Leader Bank’s customer-centric mindset, and details his most vital processes for growth: listening carefully to customers, building knowledge of verticals within the institution, and developing tailor-made tools that provide additional value. As ZSuite enters its next growth phase, Nathan hopes to build their digital escrow platform so it can be used across different verticals as well.
Looking toward the future of financial services, Nathan is excited by the threats that exist, whether it be consolidation or different technology players taking parts of existing customer bases. The team at ZSuite is invigorated by these challenges, and Nathan suggests that “if it’s hard, a lot of people won’t do it.”
Tune in to the latest podcast episode to hear Hunter and Nathan discuss his hope for community banks and credit unions to remain front and center in their communities and beyond.
More About Nathan
Nathan Baumeister is the CEO of ZSuite Technologies, a Mass.-based provider of digital escrow products built for specific commercial verticals that financial institutions can offer to their clients. Baumeister provides strategic direction while working to grow the business and the product line. He loves growing culture-driven businesses, working with financial institutions, and being a part of the digital innovation going on in the financial sector. He is married to the love of his life and is a devoted father to three children.